Samsung recalls Galaxy Note 7 because of battery issues. Samsung will replace Galaxy Note 7 battery worldwide. Recently, there were reports that the Galaxy Note7 explodes while charging. Samsung confirms that 35 Note 7 handsets have been found with the issue.
According to Samsung official,
“Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.”
This year Galaxy S7 has turned fortune for the company. Galaxy Note 7 is also well received by the market. Now we have to see much the battery issue will affect Note 7 sale.
Update: Samsung has issued a statement regarding Galaxy Note 7 battery issue.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.