What is Amazon Error Code C11?
Amazon Error Code C11 has become a common hiccup for users of Amazon’s various apps, including Amazon Shopping, Amazon Prime, and more. This error code often appears on both iOS and Android devices. It’s usually a sign of a minor server-side issue, often due to high traffic volumes, like on Prime Day. Yet, sometimes the problem could be local to your device.
Why Does Amazon Error Code C11 Occur?
The root causes of Amazon Error Code C11 can vary. It might be a server-side issue, especially during high-traffic events. On the flip side, the problem could be on your end. For instance, if you’re connected to a Wi-Fi hotspot with a network-level ad blocker like Pi-Hole, Amazon apps may struggle to communicate with their servers.
How to Fix Amazon Error Code C11 on iOS and Android
Fix 1: Force-Quit and Relaunch the Amazon App
A simple yet effective fix. Open your phone’s app switcher, swipe the Amazon app off the screen, and then relaunch it from the home screen.
Fix 2: Update the Amazon App
Outdated app versions can cause communication issues with Amazon servers. Head to Apple’s App Store or Google Play Store, search for the Amazon app, and tap “Update.”
Fix 3: Clear the Amazon App Cache
For Android users, go to Settings > Apps > See all apps > Amazon > Storage & Cache > Clear Cache. iPhone users will need to uninstall and reinstall the app to clear the cache.
Fix 4: Correct Your Phone’s Date and Time
Incorrect date and time settings can lead to this error. Navigate to your phone’s date and time settings and ensure they’re accurate.
Fix 5: Update Your Phone’s Operating System
Running an outdated OS can also trigger Amazon Error Code C11. Update your phone’s system software to the latest version available.
Fix 6: Reinstall the Amazon App
As a last resort, uninstall the Amazon app and then reinstall it from the App Store or Play Store.
Amazon Error Code C11 When Trying to Checkout or Log In: October 26, 2023
If you encounter this error while trying to checkout or log in, the above fixes are still your best bet. These issues often stem from the same root causes as the general Amazon Error C11 issues.
Amazon Error Code C11 on My TV
Yes, this error can also appear on Amazon apps on smart TVs. The fixes are largely the same, although navigating through the settings will differ based on your TV’s operating system.
Amazon Error Code C11 on My Computer
If you’re facing this error on your computer, the steps for resolution would be similar to those for mobile devices. Clearing browser cache, updating the browser, or even reinstalling it could solve the issue.
