Commerzbank Error Code E-X-001: How to Fix?

Commerzbank error code E-X-001—you’ve seen it, and it’s frustrating. But what does it mean, and how can you fix it? Let’s dive in.

What is Commerzbank Error Code E-X-001?

This error code often appears in the Commerzbank photoTAN App, particularly for iOS users. It’s usually accompanied by a message indicating that an “unsafe device” has been detected. This means your device has been altered in some way, like jailbreaking, which makes the app unusable.

Why Does Commerzbank Error Code E-X-001 Occur?

The error is generally linked to a failed activation process of the photoTAN App. It can also occur if you’ve altered your device’s software, like jailbreaking an iPhone. The bank’s security protocols identify such changes as risks, thus triggering the error.

How to Fix Commerzbank Error Code E-X-001: October 5, 2023

Fix 1: Reinstall the App

1. Delete the photoTAN App from your device.
2. Download the latest version from the Apple App Store.
3. Activate the app on your device.

Fix 2: Complete the Activation Process

1. Open your online banking portal.
2. Navigate to TAN-Management.
3. Click on “Activate” next to “photoTAN.”
4. Follow the on-screen instructions.

Fix 3: Disable Security Features

1. Go to your device settings.
2. Turn off features like TouchID or FaceID.
3. Reopen the photoTAN App and try again.

Commerzbank Error Code E-X-001: Troubleshooting Tips

If you’ve tried all the above steps and still encounter the error, it might be time to contact Commerzbank customer service for personalized assistance.

Commerzbank Error Code E-X-001: Payment and Transfer Errors

This error can also affect your ability to make payments or transfers. Ensure you’ve activated the photoTAN App properly to avoid such issues.

Commerzbank Error Code E-X-001: Online and Mobile Banking Errors

The error isn’t limited to just the app; it can also affect your online and mobile banking experience. Always keep your app updated to minimize the risk of encountering this error.

Commerzbank Error Code E-X-001: ATM Errors

Though less common, this error can sometimes affect ATM transactions. If this happens, your best bet is to contact customer service.