Diablo 4 is a popular action role-playing game developed and published by Blizzard Entertainment. The game is currently in open beta, and some players have been experiencing an error code 397000. This error prevents players from launching the game, and can be frustrating.
There are a few things you can do to try and fix error code 397000. Here are some of the most common solutions:
1. Check the server status
The first thing you should do is check the server status for Diablo 4. If the servers are down, then you will not be able to play the game. You can check the server status on the Blizzard website.
2. Check your system requirements
Another possible reason for error code 397000 is that your computer does not meet the minimum system requirements for Diablo 4. You can find the minimum system requirements on the Blizzard website.
3. Update your graphics drivers
Outdated graphics drivers can also cause error code 397000. You can update your graphics drivers by downloading the latest drivers from the website of your graphics card manufacturer.
4. Update the game
Blizzard regularly releases updates for Diablo 4. If you are not running the latest version of the game, then you may experience error code 397000. You can update the game by launching the Battle.net launcher and clicking on the “Check for Updates” button.
5. Run the game as administrator
You can also try running the game as administrator. To do this, right-click on the Diablo 4 shortcut and select “Run as administrator.”
6. Change your graphic settings
If you are using an NVIDIA graphics card, you can try changing your graphic settings. To do this, open the NVIDIA Control Panel and go to the “Manage 3D Settings” tab. Under the “Global Settings” section, set the “Processor” option to “GPU.”
7. Delete your cache files
If you are still experiencing error code 397000, you can try deleting your cache files. To do this, follow these steps:
- Open the Run dialog box by pressing Windows+R.
- Type %programdata% and press Enter.
- Delete the Battle.net and Blizzard Entertainment folders.
- Launch the Battle.net launcher and try to start Diablo 4.
8. Scan and repair your game files
If you have deleted your cache files and are still experiencing error code 397000, you can try scanning and repairing your game files. To do this, follow these steps:
- Launch the Battle.net launcher.
- Click on the gear icon next to Diablo 4.
- Select “Scan and Repair.”
- Wait for the scan to complete.
- Try to start Diablo 4.
9. Uninstall and reinstall the game
If you have tried all of the above solutions and are still experiencing error code 397000, you can try uninstalling and reinstalling the game. To do this, follow these steps:
- Uninstall Diablo 4 from your computer.
- Restart your computer.
- Reinstall Diablo 4 from the Battle.net launcher.
10. Contact customer support
If you have tried all of the above solutions and are still experiencing error code 397000, you can contact Blizzard customer support for help. You can contact customer support by phone, email, or chat.
