Disney Plus error code 36 is a common streaming issue users encounter. This error indicates a problem with device compatibility or outdated software. Thankfully, there are several quick fixes you can try to get Disney Plus working again on your device.
Key Takeaways
- Error code 36 means Disney Plus won’t run on an unsupported or outdated device.
- Updating devices, uninstalling/reinstalling the app, changing browsers or clearing cookies can fix error 36.
- Using a wired internet connection instead of WiFi, rebooting your router or contacting Disney Plus support may also help resolve this streaming error.
What Causes Disney Plus Error Code 36?
Disney Plus error code 36 typically shows up because your device or software is either too outdated or incompatible to run the streaming platform properly.
Some common causes include:
1. Using an Unsupported Device
Disney Plus has certain system requirements and only works on approved devices. If your device falls outside these specifications, you’ll get error code 36 when trying to load Disney Plus content.
For example, Linux computers, certain smart TVs and older smartphone models may not support Disney Plus. Check the Disney Plus help site to confirm your device should be able to run the app.
2. Outdated Operating Systems
Disney Plus requires your device software to be up-to-date. For example, it needs iOS 11 or higher for Apple devices. Android users need version 5.0 or newer.
Similarly, your Windows or Mac computer must be running recent OS versions to use Disney Plus without issues. Older, unsupported operating systems will trigger error code 36.
3. Using an Unsupported Browser
Disney Plus only works fully on certain web browsers. If you try watching in an outdated or non-recommended browser, error 36 can appear.
Google Chrome, Apple Safari, Firefox and Microsoft Edge are the main compatible browsers. Ensure your browser is also updated to the latest version.
4. Corrupted App or Software
Glitches in the Disney Plus app itself or bugs in your device’s software can sometimes cause error code 36. Reinstalling the app or updating your device’s software will typically fix these types of issues quickly.
5. Temporary Internet Problems
Unstable internet connections often disrupt streaming, leading to playback failure and error messages. Problems like congestion, slow speeds, WiFi dead zones and dropped signals can all trigger error 36 temporarily.
Switching to a wired connection, moving closer to your router or simply waiting until connection improves may resolve this.
6. Cookies and Site Data Conflicts
Cookies and site data stored by Disney Plus can sometimes become outdated or corrupted. Clearing these can allow you to bypass error 36.
How to Fix Disney Plus Error Code 36
If Disney Plus isn’t working and you see error code 36, don’t panic. In most cases, this issue can be easily fixed by yourself in just a few minutes.
Try these troubleshooting tips:
Fix 1: Update Your Device Software
Head to your device settings and check for any pending software updates. Install available OS, firmware and security updates. Updating your device ensures maximum compatibility with Disney Plus.
Fix 2: Update or Change Your Browser
Make sure you’re using one of the recommended browsers for Disney Plus – Chrome, Safari, Firefox or Edge. Avoid browsers like Internet Explorer.
Next, check for browser updates. Install any available updates.
Alternatively, try launching Disney Plus in a different supported browser as a workaround.
Fix 3: Reinstall the Disney Plus App
Uninstall the Disney Plus app from your device completely. Restart your device. Then reinstall Disney Plus from the app/play store. This can clear up any corrupted files.
Fix 4: Restart Your Device
Simple restarting your streaming device may also get Disney Plus working again. This refresh clears out minor software glitches that can cause error 36.
Fix 5: Switch to Wired Internet
If you’re on WiFi, switch to wired ethernet instead. Wired connections are faster and more stable. This prevents buffering and connectivity issues that trigger error 36.
Alternatively, move your WiFi device closer to the router for a stronger signal.
Fix 6: Reset Your Router
Reboot or reset your router if you’re connected over WiFi. Cycling the power can help improve internet stability and speed. Wait until the router fully restarts before trying Disney Plus again.
Fix 7: Clear Cache and Cookies
In your browser settings on a computer, clear cached files and cookies for DisneyPlus.com. On mobile devices, delete the app cache. This wipes corrupt site data causing problems.
Fix 8: Allow Less Secure Apps (Only on Older Devices)
For older devices unable to update beyond a certain OS version, you may need to enable less secure app permissions. This lets outdated systems access and run Disney Plus properly.
Fix 9: Contact Disney Plus Support
If the error persists despite the above fixes, contact Disney Plus support through live chat on the website or Twitter. Provide your error details and device info. Support can further troubleshoot or escalate the issue.
Why Does Disney Plus Error Code 36 Happen?
To understand error code 36, it helps to know how Disney Plus detects compatibility issues in the first place.
When you attempt to play a video, the Disney Plus app first checks your software environment. It looks for approved OS versions, browsers, security protocols and DRM (digital rights management).
If anything is outdated or unsupported, Disney Plus denies video playback and shows error code 36. This prevents potential app instability or content security risks on incompatible devices.
So in most cases, error 36 indicates your device simply needs a software update to meet Disney Plus requirements. Reinstalling the app also verifies all components are error-free.
How to Prevent Disney Plus Error Code 36
While error 36 cannot always be avoided, keeping your devices and apps updated is the best way to prevent it in the future:
- Enable automatic OS, firmware and browser updates on all your devices.
- Periodically check for Disney Plus app updates and install as soon as available.
- Use only recommended, compatible browsers to access Disney Plus.
- Clear browser cookies/cache and app data occasionally to wipe out stale info.
- Ensure your internet connection is stable before streaming. Test speeds.
Finally, bookmark Disney Plus system requirements and verify specs before trying new devices. This saves you time and hassle down the road.
Why Am I Getting Disney Plus Error Code 36 on My iPhone/iPad?
If your iPhone or iPad shows error 36 on Disney Plus, the most likely culprits are an outdated iOS version or app issues.
To fix it:
- Update your iPhone/iPad to the latest iOS version via Settings > General > Software Update. Disney Plus needs iOS 11 or newer.
- Reinstall the Disney Plus app from the App Store. This will clear any corrupted data.
- Restart your iPhone/iPad. Rebooting can resolve minor software glitches causing error 36.
- Make sure you have a stable, high-speed internet connection via WiFi or mobile data. Slow speeds often disrupt streaming.
- Try using a different browser like Safari if watching via web browser. Apps sometimes fail where browsers work fine.
- Contact Apple Support to diagnose any underlying iOS issues, or contact Disney Plus Support if the error persists.
Why Does My Android Get Disney Plus Error Code 36?
For Android users seeing error 36, your device or app configuration is likely outdated. A few quick steps can get Disney Plus working again:
- Update your Android OS to the latest version. Disney Plus requires Android 5.0 or higher.
- Delete and reinstall the Disney Plus app from the Play Store. This will clear any corrupted data.
- Restart your Android device. Rebooting helps resolve minor software glitches causing error 36.
- Disable battery optimization for Disney Plus so the app isn’t closed prematurely.
- Switch to a stable WiFi or wired connection if using mobile data. Cellular connections are often prone to buffering.
- Make sure you’re using one of Disney Plus’ recommended browsers if watching via mobile browser.
- Contact the device manufacturer for support if the error persists after app reinstallation.
Fixing Disney Plus Error Code 36 on Windows
Disney Plus error code 36 on a Windows PC is typically fixed by software and browser updates:
- Update Windows to the latest version. Disney Plus requires Windows 7 or newer.
- Update your browser if using one that supports Disney Plus – Chrome, Firefox, Edge.
- Reinstall the Disney Plus app from the Microsoft Store if using the app.
- Restart your computer to clear any minor software glitches.
- Switch to a wired internet connection for faster, more stable speeds.
- Clear your browser cache and cookies for DisneyPlus.com to wipe any corrupt site data.
- Adjust firewall, VPN and antivirus settings if they are blocking Disney Plus.
- Contact Microsoft Support if Windows updates do not resolve the issue.
How to Troubleshoot Disney Plus Error Code 36 on Mac
To fix error code 36 on a Mac, follow these troubleshooting steps:
- Update macOS to the latest version. Disney Plus requires macOS 10.10 or newer.
- Update your browser if using Safari, Chrome, Firefox or another supported browser.
- Reinstall the Disney Plus app from the App Store if using the app.
- Restart your Mac to clear any minor software glitches.
- Try wired ethernet instead of WiFi for faster, more stable speeds.
- Clear your browser cookies and cache related to DisneyPlus.com.
- Make sure security tools like firewalls or VPNs are not blocking access.
- Contact Apple support if macOS updates do not resolve the issue.
Contacting Disney Plus Support for Help with Error Code 36
If the error persists despite your best troubleshooting efforts, contact Disney Plus support for further help:
- Live chat with a support agent on the Disney Plus website for real-time troubleshooting.
- Reach out via Disney Plus Help on Twitter for assistance.
- Call the Disney Plus support phone number and explain the error to an agent.
- Check for updated troubleshooting guides on the Disney Plus Help Center site.
When you contact Disney Plus Support, provide details like your device model, OS version, browser, and steps taken. Also note error specifics like where it appears and any other messages.
Support can use this info to identify compatibility issues, detect bugs causing the error, and suggest tailored solutions. They may be able to resolve the issue remotely or will escalate it for further investigation.
Don’t hesitate to utilize their expertise – that’s what customer support is for! Many users find contacting Disney Plus quickly resolves error code 36 when all else fails.
Disney Plus Error Code 36 Summary: August 18, 2023
In summary, Disney Plus error code 36 typically indicates an outdated or incompatible device configuration. It prevents streaming to protect app performance and content security.
Thankfully, the fixes are usually simple – just keeping your software up-to-date and reinstalling Disney Plus is enough in most cases. Switching browsers or your internet connection can also help bypass the error.
And if all else fails, Disney Plus customer support has additional troubleshooting tips and workarounds. Reach out to them for fast resolution if you’re still seeing error 36.
With the right mix of DIY troubleshooting and assistance from Disney experts, you’ll be happily streaming your favorite shows again in no time.
