Windows 10 Redstone 2 PC build 14965 and Mobile build 10.0.14965.1000 is now available to fast ring insider members. Many Windows 10 Mobile users are now reporting that the build 10.0.14965 stuck at “0% Downloading” or fail to install. Microsoft acknowledges the problem and suggested few fixes.
Fix Windows 10 Mobile Build 10.0.14965.1000 stuck:
FASTEST FIX – You can force the update session to time out by:
- Plug your device into a charger
- Open Settings > Update & Security > Windows Insider Program – Change your device to “Slow” and then back to “Fast”
- Turn on airplane mode Settings > Network & wireless > Airplane Mode
- Navigate to Settings > Time & Language > Date & Time – If On, turn “Set date and time automatically” to the Off position
- Change the date on the device to 7 days in the future
- Return to the home screen & Reboot the device
- After the reboot, turn off airplane mode – Settings > Network & wireless > Airplane Mode
- Check for updates – Settings > Update & Security > Phone update > Check for updates
- This process will fail with an error code. This is expected!
- Change the device date back to the current date – Settings > Time & Language > Date & Time
- Check for updates – Settings > Update & Security > Phone update > Check for updates
- This check may fail again, this is ok.
- Reboot the device
- After the reboot, check for updates – Settings > Update & Security > Phone update > Check for updates
- The check for updates should succeed and begin downloading build 10.0.14965.1000.
Note – If you receive error code 80242006 after this last check for updates. You can try below fix:
- Switch Insider setting to Slow ring.
- Check for updates (will say you are up-to-date for the Slow ring).
- Change back to Fast ring.
- Check for updates again and it should update.
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EASIEST-LONGEST FIX – If your device is already in this state, it will timeout after 5 days. Once the update times out, your device will get the updated metadata and should move forward as normal with download Build 14959.
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MEDIUM WORK FIX– If you factory reset your device on Build 14955 – Settings->System->About->Reset your phone – you will be able to download 14959 without issue now.
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BEST FIX – You have already rolled back to an older build such as Windows 10 Version 1511 or Windows 10 Anniversary Update using WDRT (Windows Device Recovery Tool), you can easily move forward avoiding this issue.
