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How to Fix Amazon Appstore Connection Errors on Fire Tablets and Fire TV?( 19 May, 2023)

This article will discuss an error that occurs with Fire Tablets, Fire TV, and Fire TV Sticks 4K. The error mainly occurs while using some particular apps. The error says “An unknown error occurred connecting to Amazon Appstore”.

User Complaints

Here are some users’ complaints raised online:

  • Kindle – when I try to open some apps I get “Connection Error – an unknown error occurred connecting to Amazon appstore. Any suggestions on how to fix?
  • Unknown error occurred connecting to amazon appstore.
  • I’m receiving a connection error when starting up Candy Crush Saga on my Amazon Kindle Fire HD.

Possible Causes

During our research, we were unable to find any official information shared on this error. So it’s hard to say what exactly is causing this error. But we were able to find some workarounds shared by the Amazon community team and users.

Fixes

Here are some possible fixes for the error “An Unknown Error Occurred Connecting to Amazon Appstore”:

For Fire Tablets

  1. Check For Internet Settings

Go to your device settings and then visit the Internet settings. Under the internet settings check if you are properly connected to the internet or not. You need to make sure Airplane Mode is off and wifi is on.

  1. Clear Appstore App Cache And Data

If you still have the error then try clearing the cache and data for the Appstore.

Code snippet
* Go to the Settings menu.
* Then choose Apps & Notifications.
* Then choose Manage All Applications.
* Then choose Appstore Or Amazon Appstore.
* Then choose Storage.
* Then choose Clear Cache.
* Then choose Clear Data.
  1. Clear Cache And Data For The App Which Is Having The Error

If clearing the Appstore cache and data is not helping then we will suggest you to clear the cache for the app which is having the error.

Code snippet
* Go to the Settings menu.
* Then choose Apps & Notifications.
* Then choose Manage All Applications.
* Then choose the App Which is showing the error.
* Then choose Storage.
* Then choose Clear Cache.
* Then choose Clear Data.

For Fire TV

  1. Check If Your Internet Is Working

Try using other apps on your device to make sure your internet is working. Next, restart your internet and then check if the error still occurs.

If possible you can also try connecting your device over any other internet connection such as a mobile hotspot, or any other wifi connection.

  1. Clear Appstore App Cache And Data

Go to your device Settings.

Code snippet
* Then choose Applications.
* Then go under Manage Installed Applications.
* Then choose the App Store or Amazon Appstore.
* Then choose Clear Cache.
* Then choose Clear Data.

Go to your device Settings.

Code snippet
* Then choose Applications.
* Then go under Manage Installed Applications.
* Then choose the App which is having the error.
* Then choose Clear Cache.
* Then choose Clear Data.

Other Workarounds

If you are still getting the error after trying the above fixes, then you can try the following workarounds:

  • Restart your device.
  • Uninstall and reinstall the app that is having the error.
  • Contact Amazon Customer Support for help.

Conclusion

We hope this article has helped you to fix the error “An Unknown Error Occurred Connecting to Amazon Appstore”. If you have any other questions, please feel free to leave a comment below.

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