Diablo 4 is a great game, but it can be frustrating when you get a black screen and can’t play. There are a few things you can do to try to fix this problem.
Check the system requirements
The first thing you should do is check to make sure your computer meets the minimum system requirements for Diablo 4. If your computer doesn’t meet the minimum requirements, you may not be able to run the game at all.
Run Diablo 4 with administrator permissions
Another thing you can try is to run Diablo 4 with administrator permissions. This can sometimes fix problems with games that don’t start properly.
To run Diablo 4 with administrator permissions, right-click on the Diablo 4 .exe file and select “Run as administrator.”
Disable background apps
If you have any other applications running in the background, try closing them before you start Diablo 4. Some applications can interfere with the game and cause it to crash or not start properly.
Update the GPU driver
The graphics card driver is a software program that allows your computer to communicate with your graphics card. If your graphics card driver is outdated, it can cause problems with games.
To update your graphics card driver, go to the website of your graphics card manufacturer and download the latest driver for your specific graphics card.
Install Visual C++ dependencies
Diablo 4 requires certain Visual C++ dependencies in order to run. If these dependencies are missing, you may get a black screen when you try to start the game.
To install Visual C++ dependencies, go to the Microsoft website and download the latest Visual C++ Redistributable package.
Verify game files
If you’ve tried all of the above and you’re still getting a black screen, you can try verifying the game files. This will check for any corrupted or missing files and repair them if necessary.
To verify game files, open the Battle.net launcher and click on the “Games” tab. Then, select Diablo 4 and click on the “Options” (gear icon) button. Finally, click on the “Scan and Repair” button.
Extra steps
If you’re still having problems, you can try the following extra steps:
- Perform a clean boot: Boot your Windows without unnecessary services and drivers and check if Diablo 4 loads without the black screen problem.
- Give it some time: If you get the Diablo 4 black screen after character select, don’t do anything! Yes, you read it correctly. Some players report that waiting up to 10 minutes fixed the issue.
- Reinstall Diablo 4: If waiting doesn’t help and you still get a Diablo 4 black screen after loading, we recommend you uninstall the game and make a clean installation.
