If you are getting the “Unable to find a valid license” error when trying to play Diablo 4 on your PS5, there are a few things you can try to fix the problem.
1. Wait for the game to be released in your region
The first thing you should do is check to see if the game has been released in your region. If it has not, then you will need to wait until it is released before you can play it.
2. Use a VPN to bypass geo-restrictions
If the game has been released in your region, but you are still getting the error, then you can try using a VPN to bypass geo-restrictions. A VPN will allow you to connect to a server in a different region, which may allow you to play the game.
3. Rebuild the database and clear the cache
If you are still getting the error after trying the above solutions, then you can try rebuilding the database and clearing the cache on your PS5. To do this, follow these steps:
- Shut down your PS5.
- Press and hold the power button for 7 seconds until you hear two beeps.
- Select “Troubleshoot”.
- Select “Initialize PS5 (Reinstall System Software)”.
- Select “Yes” to confirm.
- Follow the on-screen instructions to rebuild the database and clear the cache.
Once the database has been rebuilt and the cache has been cleared, try to launch Diablo 4 again. The error should be fixed.
4. Contact Blizzard Support
If you have tried all of the above solutions and you are still getting the error, then you can contact Blizzard Support for further assistance. They may be able to help you troubleshoot the problem and find a solution.
Here are the steps on how to contact Blizzard Support:
- Go to the Blizzard Support website.
- Click on the “Contact Us” tab.
- Select the “Diablo 4” game.
- Select the “Technical Support” category.
- Fill out the form with your contact information and a description of the error you are experiencing.
- Click on the “Submit” button.
A Blizzard Support representative will contact you via email to help you resolve the issue.