The error code E48-32 on the GOTV box is an issue with the signal on the TV box. There have been many instances recorded in which the signal on the TV box is lost but the reasons are not similar.
In this article, we will discuss all the possibilities of the error code showing up and also what you can do to get rid of the issue on the TV box.
Fix 1: The Antenna Cable Is Damaged
If you use GOTV, you are very well aware of the fact that it needs an antenna that is placed outside the house to get a signal.
If this antenna is damaged, or even connected incorrectly, this will cause loss of signal on the service. When you face the issue and see the error code, check the antenna placed outside. The cables and wires going to and from the antenna should be connected securely and the antenna should not be damaged.
If the antenna is found to be damaged, you will need to contact the company to help you with a replacement.
Fix 2: Check The Obstructions With The Antenna
As we have mentioned above that the antenna for the satellite service is placed outside the building, there is only so much you can control when it comes to obstructions.
The antenna should be placed in such a way that the trees and buildings outside do not pose an obstruction to the signal going to and from the antenna.
If you find that some tree or building is blocking the line of sight of the antenna, you should try to reposition the antenna.
Fix 3: Verify The Connections To The Cable Box And The TV
After making sure that the cables and wires are connected properly to the antenna placed outside, you now will need to check the connections inside the house.
These connections include the wires connected to the TV box and the TV itself. If the wires connected to the TV and the box are not secure, the connections will not go through. There is also a possibility that the wires connected to the TV and the box are broken if they were not protected by a cable protector.
If you find any broken wires in the circuit, immediately replace them so that the risk of electrocution and fire can be avoided in addition to the signal strength issue.
Fix 4: Restart The Decoder
The decoder in the signal or also known as the receiver can sometimes run into technical snags.
If these technical snags are small and not related to any other deep-seated issues they can be straightened out with the help of a restart.
Switch off the decoder and wait for a while before switching it on again.
Fix 5: Check For Updates On The TV Box
If you are facing regular issues with the service, it is possible that you are missing essential updates on the TV box.
The TV box, like any other piece of software, needs regular firmware updates to stay compatible with the TV and the technology in the market. Many people do not realize this unless they start facing issues with the service.
Check for the latest firmware update on the TV box and this might help you get rid of the issue in no time.
Fix 6: Factory Reset The TV Box
There are some issues with the GOTV box that cannot be solved through a simple power cycling process or firmware update.
These issues are deep-seated technical difficulties with the box functioning. To get rid of these issues, you will need to factory reset the TV box.
During a factory reset, the files that are corrupt on the device are replaced with fresh files with no issues. Before you go through with the factory reset process, make sure that you realize that the factory reset will remove all the files on the TV box after the process is complete, you will need to reset the preferences that were present on the box before the factory reset.
Fix 7: Contact The Customer Support Team
We have mentioned all the solutions that can help you get rid of the error code E48-32 on the GOTV box.
If the solutions do not help you get rid of the error code, you will need to contact the customer support team. The helpline numbers for the GOTV box are active most times of the day and you can contact them anytime for assistance.
Especially in the cases where you need to replace the satellite dish, you will need technical assistance from the customer support team.
There is one more route that you can try. You can visit the user forums like Reddit and Twitter where the users of GOTV share their experiences regarding the error code. There is a possibility that you can find some tried and tested solutions there.