Fix 1: Are You Using The Latest Firmware Version For Your Bike?
If you receive this error then first thing you need to make sure if you are using the latest Firmware version for your bike or not.
To do this, follow these steps:
- Open the VanMoof app on your phone.
- Tap on the “Settings” icon in the bottom right corner.
- Tap on “Firmware”.
- If there is a new version available, tap on “Install”.
Once the firmware has been installed, try turning your bike on again. If the error message is still there, then move on to the next fix.
Fix 2: Reset Your Bike
If the first fix didn’t work, then you can try resetting your bike. To do this, follow these steps:
- Turn your bike off.
- Locate the power button on the underside of the top tube.
- Press and hold the power button for 2 seconds.
- You will see the reset symbol appear on the display.
- Once the reset is complete, turn your bike back on.
If the error message is still there after you have reset your bike, then you will need to contact VanMoof for further assistance.
Fix 3: Contact VanMoof
If you have tried all of the above fixes and the error message is still there, then you will need to contact VanMoof for further assistance. You can do this by visiting their website or by calling their customer support number.
Tip
One user on Reddit has reported that they were able to fix this error by not using Boost for the first 10 minutes of riding during the cold. If you are experiencing this error in cold weather, you may want to try this tip.
