If you’re experiencing issues with the update KB5027231 and KB5027223 not installing on Windows 11, you can try the following troubleshooting steps:
1. Check for Sufficient Disk Space:
Make sure you have enough free space on your system drive to accommodate the update files. Windows requires a certain amount of disk space to install updates successfully.
2. Run Windows Update Troubleshooter:
Windows has a built-in troubleshooter specifically designed to fix update-related issues. Here’s how to run it:
– Open the Settings app by pressing Windows key + I.
– Click on “System” and then select “Troubleshoot” from the left sidebar.
– Under “Recommended troubleshooters,” click on “Windows Update.”
– Follow the on-screen instructions to complete the troubleshooting process.
3. Restart Your Computer:
Sometimes, a simple restart can resolve update installation issues. Restart your computer and try installing the updates again.
4. Disable Antivirus/Firewall:
Temporarily disable your antivirus software and firewall as they can sometimes interfere with the update process. After disabling them, attempt to install the updates again.
5. Clear Windows Update Cache:
Clearing the Windows Update cache can help resolve issues with the update installation process. Here’s how to do it:
– Press Windows key + R to open the Run dialog box.
– Type “services.msc” (without quotes) and press Enter.
– In the Services window, locate the “Windows Update” service.
– Right-click on it and select “Stop.”
– Minimize the Services window, but do not close it.
– Open File Explorer and navigate to the following location: C:\Windows\SoftwareDistribution.
– Select all the files and folders inside the SoftwareDistribution folder and delete them.
– Return to the Services window and right-click on the “Windows Update” service again, but this time select “Start.”
– Try installing the updates once more.
6. Manually Download and Install Updates:
If the automatic update process is not working, you can try manually downloading and installing the updates from the Microsoft Update Catalog. Follow these steps:
– Go to the Microsoft Update Catalog website (https://www.catalog.update.microsoft.com/Home.aspx).
– Search for the KB numbers of the updates (KB5027231 and KB5027223) and select the appropriate version for your system.
– Click on the Download button next to each update to download the standalone installer files.
– Once downloaded, double-click on each file to run the installer and follow the on-screen instructions to install the updates.
If none of the above steps work, it’s recommended to seek further assistance from Microsoft support or their community forums. They can provide specific guidance based on your system configuration and any error messages you encounter during the update process.
