Mercari Error Code 200-010: How To Fix?

Mercari Error Code 200-010 generally indicates a problem with payment processing. Users have reported encountering this error during various activities, such as:

• Attempting to list items for sale
• Trying to make purchases
• Processing payments

The error message often reads: “Sorry, your payment could not be processed. Please contact your card issuer for more information.”

Common Causes of Error Code 200-010

Several factors can contribute to the occurrence of this error:

1. Incorrect Payment Information: Discrepancies between the information entered on Mercari and that on file with your payment provider can lead to transaction failures.

2. Multiple Account Associations: Linking the same payment method to multiple Mercari accounts violates the platform’s policies and can trigger payment errors.

3. Bank or Payment Provider Restrictions: Some banks or payment providers may block transactions they deem suspicious or unauthorized, resulting in payment processing issues.

4. App Cache and Data Issues: Accumulated cache and data within the Mercari app can cause functionality problems, including payment errors.

Step-by-Step Solutions to Resolve the Error: March 12, 2025

Fix 1: Verify and Update Payment Information

Ensuring that your payment details are accurate and up-to-date is crucial for seamless transactions on Mercari.

1. Review Payment Details: Double-check that your cardholder name, billing address, zip code, and card security code (CVV) are correctly entered.

2. Contact Your Bank: If your payment information is correct but issues persist, reach out to your bank to confirm there are no blocks or restrictions on your account.

3. Use a Different Payment Method: If problems continue, consider adding an alternative payment method, such as another credit/debit card or PayPal.

Fix 2: Check for Multiple Account Associations

Mercari allows only one account per person, address, and payment method. Having multiple accounts with the same payment information can lead to errors.

1. Review Your Accounts: Ensure you don’t have multiple Mercari accounts with the same payment details.

2. Consolidate Accounts: If you have multiple accounts, consider consolidating them to comply with Mercari’s policies.

3. Update Payment Information: Use unique payment methods for each account to avoid conflicts.

Fix 3: Resolve Bank or Payment Provider Issues

Some banks or payment providers may block transactions they consider unusual or unauthorized.

1. Contact Your Bank or Payment Provider: Inquire about any blocks or restrictions that might be affecting Mercari transactions.

2. Confirm Transaction Authorization: Ensure that Mercari transactions are authorized and not flagged as suspicious.

3. Update Payment Details: If necessary, provide updated payment information or use a different payment method.

Fix 4: Clear App Cache and Data

Clearing the app’s cache and data can resolve issues caused by corrupted or outdated files.

1. Access App Settings: Go to your device’s settings and navigate to the list of installed applications.

2. Select Mercari: Find and select the Mercari app from the list.

3. Clear Cache and Data:

   • Tap on “Storage.”
   • Tap “Clear Cache” to remove temporary files.
   • Tap “Clear Data” to reset the app to its default state.

4. Restart the App: Open Mercari and attempt your transaction again.

Fix 5: Contact Mercari Support

If you’ve tried all the above steps and still encounter the error, reaching out to Mercari’s customer support is advisable.

1. Visit the Help Center: Go to Mercari’s Help Center for assistance.

2. Submit a Support Ticket: Provide detailed information about the error, including when it occurs and any troubleshooting steps you’ve already taken.

3. Monitor for Updates: Keep an eye on your email or Mercari account for responses from the support team.