NOW TV Playback Protocol or General Error: How to Fix?

NOW TV playback errors are a common issue that many users face. Whether it’s a protocol error or a general playback problem, understanding the underlying causes and solutions can be vital for a seamless streaming experience.

Key Takeaways

• Common Errors: Error codes 18, 21, 22, 23, 20020, 201, and messages like “Something’s not right” or “You’ve been signed out.”
• Solutions: Detailed step-by-step instructions for each error.
• Prevention: Tips on how to prevent NOW TV playback errors.

Understanding the Errors

NOW TV playback error code 20020: This error often relates to a codec issue on specific devices like OnePlus 8 and OnePlus 8T. Deactivating the Vibrant Colour feature in the device settings can resolve this.

NOW TV playback error code 18, 21, 22: These errors occur when the NOW app is not connecting to the show or movie you’re trying to play. Trying something else or contacting support can help.

NOW TV playback error code 23: This error means that the show or movie you’re trying to watch isn’t available due to a rights issue. Watching something else or contacting support is the way to go.

NOW TV playback error code 201: This internal player error can be fixed by downloading the latest version of the app and signing back in.

NOW TV playback error messages: Various messages like “Something’s not right” or “You’ve been signed out” often relate to app loading issues or security details. Updating the app or re-signing in usually resolves these.

Solutions and Fixes: August 10, 2023

1. Fixing Codec Errors: For errors like PLAYBACK_CODEC_DECODING_ERROR, you’ll need to deactivate the Vibrant Colour feature in your device settings.
2. Fixing Connection Errors: For error codes 18, 21, 22, trying a different show or movie or contacting support can resolve the issue.
3. Fixing Rights Issues: For error code 23, trying something else to watch or getting in touch with support is recommended.
4. Fixing Internal Errors: For error code 201, downloading the latest version of the app and signing back in can help.

How to Prevent NOW TV Playback Errors

• Keep the App Updated: Always use the latest version of the NOW TV app.
• Check Internet Connection: Ensure a stable internet connection.
• Avoid Rooted Devices: NOW TV is not supported on rooted devices.