What is VanMoof Error 38?
VanMoof Error 38 isn’t as well-documented as some other error codes, but it’s a concern for many VanMoof e-bike owners. This error can pop up on the bike’s Matrix Display, leaving riders puzzled about its meaning and what steps to take. While the official VanMoof support pages don’t specifically address Error 38, they do provide general troubleshooting steps for any error code.
Why Does VanMoof Error 38 Occur?
The exact cause of VanMoof Error 38 remains somewhat elusive. Some users on Reddit have speculated that it could be related to the bike’s battery, especially if the bike hasn’t been used for a while. Others suggest that environmental factors like cold weather might trigger it.
VanMoof Error 38 Symptoms
When this error occurs, you’ll see “Error 38” displayed on your bike’s Matrix Display. This can happen at any time, whether you’re about to start your ride, in the middle of it, or when you’re trying to lock your bike.
VanMoof Error 38 Meaning
While the VanMoof support pages don’t specifically mention Error 38, they do offer a general troubleshooting guide for any error code. This involves three main steps:
- Firmware Update: Ensure your bike has the latest firmware. You can check and update this via the VanMoof app.
- Reset the Bike: Press and hold the power button on the bike’s top tube for two seconds. You’ll see a reset symbol on the Matrix Display. Press any handlebar button to power the bike back on.
- System Restart: If a simple reset doesn’t solve the issue, try a system restart through the VanMoof app. A boat horn will sound, and a boat symbol will appear on the Matrix Display during this process.
How to Fix VanMoof Error 38
Fix 1: Charge the Battery
If your bike has been idle for a while, the battery might have drained. Plug it in and let it charge fully.
Fix 2: Reset Your Bike
Follow the reset steps mentioned above. This often clears minor glitches and errors.
Fix 3: Update the Firmware
Always keep your bike’s firmware up-to-date. Check for updates in the VanMoof app and install if available.
Fix 4: Contact Customer Service
If the error persists, it’s time to consult the experts. Book a repair appointment through the VanMoof app or your My VanMoof account.
VanMoof Error 38 Customer Service
If all else fails, your last resort is to contact VanMoof customer support. They can guide you through more advanced troubleshooting steps or arrange for a repair.
VanMoof Error 38 Reset
Remember, a system restart is different from a simple reset. The former is more comprehensive and is done through the VanMoof app. It’s your go-to method if a simple reset doesn’t resolve the issue.
VanMoof Error 38 and Warranty: October 21, 2023
If your bike is still under warranty, any repairs related to Error 38 should be covered. Make sure to check your warranty terms for specifics.
