According to the official Sonos Support page, Sonos Error Code 1013 may occur when multiple Sonos apps try to update simultaneously. Additionally, a firewall app or service blocking the update or weak internet connection can also contribute to this error.
What is Sonos Error Code 1013
Sonos Error Code 1013 occurs when there are issues with app updates, firewall restrictions, or a weak internet connection.
How to Fixe Sonos Error Code 1013
To resolve Sonos Error Code 1013, try the following solutions:
Turn Off and On Your Device
Sometimes, a simple solution like turning off and on your device can resolve the error. Follow these steps:
1. Turn off your speaker device.
2. Wait for a few minutes.
3. Switch your devices back on and check if the update resumes and the error is fixed.
Reinstall The App
If the error is caused by an outdated or buggy app version, reinstalling the Sonos app can help. Follow these steps:
1. Uninstall the current version of the Sonos app.
2. Download and reinstall the latest version of the Sonos app.
3. Launch the app and check if the error persists.
Switch To A Different Bandwidth
In some cases, the bandwidth used to connect your devices together may cause the error. Follow these steps:
1. Configure your bandwidth settings as recommended.
2. Check if changing the bandwidth helps resolve the issue.
Configure Your Firewall
If the error is caused by your Firewall obstructing Sonos, configuring it to allow Sonos to function properly may help. Follow these steps:
1. Refer to the Sonos official support page for detailed instructions on configuring your Firewall settings.
2. Adjust your Firewall settings to allow Sonos to operate freely.
Contact Customer Support
If none of the above solutions work, consider contacting Sonos customer support for further assistance. Reach out to Sonos’ official helpdesk and explain the issue to seek a resolution.
By following these troubleshooting steps, you should be able to resolve Sonos Error Code 1013 and resume the normal operation of your Sonos system.
