XMEye Error Code-11314-11315: How to Fix

Experiencing XMEye Error-11314-11315: Incorrect password used to log into the camera can be frustrating, especially when you’re trying to access your security system. This error typically indicates an issue with the password you’ve entered, but there can be other underlying causes as well. In this guide, we’ll dive into how to fix XMEye Error-11314-11315 on your camera and get your system back up and running smoothly.

Understanding XMEye Error-11314-11315: What Does It Mean?

XMEye Error-11314-11315 occurs when the camera login fails due to an incorrect password. This can happen if the password was mistyped or if the camera’s password was changed without updating the login credentials on the associated device or software. It’s a common issue for various camera brands, including Hikvision, Dahua, Amcrest, TP-Link, and EZVIZ.

How to Fix XMEye Error Code -11314-11315

Double-Check the Password

The simplest solution is to double-check the password you’re entering. Ensure there are no typos, and pay attention to case sensitivity, as most camera systems require the password to be entered exactly as it was set. If you’re using software like XMEye or iCSee, verify that the password stored in the app matches the camera’s current password.

Reset the Camera Password

If you’re sure the password is correct, but you’re still encountering Error-11314-11315, you might need to reset the camera password. This is particularly helpful if you’ve forgotten the password or suspect that it was changed without your knowledge.

Locate the reset button on your camera. This is usually a small pinhole button that requires a paperclip or similar object to press.
Hold the reset button for 10-15 seconds until the camera reboots.

After resetting, the camera will return to its default settings, including the default password, which is often “admin” or something similar. Be sure to change the default password to a strong, unique one immediately after logging in.

Update the Camera Software

Outdated camera firmware or software can sometimes cause login issues like Error-11314-11315. Check the manufacturer’s website or the camera’s user manual for instructions on how to update the firmware. Keeping your camera’s software up-to-date can prevent many errors and improve overall performance.

Reconnect the Camera to the Network

Network issues can also lead to login errors. If your camera is connected via Wi-Fi, try reconnecting it to the network:

Disconnect the camera from the current Wi-Fi network.
Reboot the camera and your router.
Reconnect the camera to the Wi-Fi network, ensuring the correct network credentials are entered.

For wired IP cameras, check the Ethernet cable for any signs of damage and replace it if necessary.

How to Fix Error-11314-11315 on XMEye, Camera Apps

For those using camera management apps like XMEye or iCSee, ensure the app is synced with the correct camera password. If you’ve recently changed the camera password, update it in the app settings to prevent Error-11314-11315 from occurring.

Open the app and navigate to the camera settings.

Find the section for password management.
Update the password with the current one used by the camera.
Save the changes and attempt to log in again.

Troubleshooting Tips for Error-11314-11315 Without Resetting the Camera: August 9, 2024

Sometimes, a full reset isn’t necessary. Here are some additional tips to troubleshoot Error-11314-11315 without resetting your camera:

Check for Interference: Ensure that there are no obstacles or interference between the camera and the router, especially for Wi-Fi cameras.
Use the Correct App: Verify that you’re using the correct app or software for your specific camera brand and model.